Leanne Casanova - State Farm Insurance Agent

Reviews

• ★ ☆ ☆ ☆ ☆
  I was told by two separate State Farm call center folks, actually the first guy wrote my policy two months ago, the second guy was this week when this agency told me the first guy was wrong, that they could change my policy effectively immediately when a ticket fell off. This agency said, no big deal, it will happen in four months at your renewal, I changed agencies because I was upset at my last agency doing a "bait and switch". Now this agency got me to sign on two months early, increasing my payments for two months with a statement by the call center that my rate would go down "right away" when the ticket fell off and then the agent says, no they are wrong... Then Leanne isn't even apologetic, helpful, or understanding. I told her I could go across the the parking lot to Allstate and get a better rate (now that the ticket dropped off) and that is what I did. State Farm, twice, told me something that was false and cost me hundreds of dollars, and acted like four more months of a higher rate was no big deal. The Leanne Casanova agency was not Helpful. Steve Bianucci at Allstate across the parking lot was very helpful and wrote my policy minutes later. Thanks Allstate!
  By Susan Campion, March 17, 2018
• ★ ★ ★ ★ ★
  Knowledgeable and very professional staff! Leanne really cares about her clients, and makes sure you fully understand the different policies and your options
  By Stacey Kim, March 30, 2017

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